Introduction

At Capital Bank Mexico, located at Calle Reforma 123, Colonia Centro Histórico, Mexico City, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information. We operate under the laws of Mexico and comply with the Federal Law on Protection of Personal Data Held by Private Parties (LFPDPPP) and other applicable regulations.

Information We Collect

We collect various types of information to provide and improve our services. This includes:

• Personal Information: Name, address, email address, phone number, date of birth, social security number (CURP), and other identifying information.
• Financial Information: Bank account details, credit card information, transaction history, and credit scores.
• Usage Data: Information about how you use our website, mobile app, and other services, including IP address, browser type, operating system, and pages visited.
• Location Data: If you enable location services, we may collect information about your device's location.
• Biometric Data: Fingerprints, facial recognition data, voice recordings (used for secure authentication with your explicit consent).

How We Use Your Information

We use your information for the following purposes:

• To provide and manage your accounts and services.
• To process transactions and payments.
• To verify your identity and prevent fraud.
• To comply with legal and regulatory requirements.
• To communicate with you about your accounts, products, and services.
• To personalize your experience and offer tailored recommendations.
• To improve our website, mobile app, and other services.
• To conduct market research and analysis.
• For marketing purposes, with your consent (e.g., sending promotional emails about new products or services).

Sharing Your Information

We may share your information with the following parties:

• Affiliates: Other companies within the Capital Bank Mexico group.
• Service Providers: Third-party companies that provide services on our behalf, such as payment processing, data analytics, and marketing. These providers are contractually obligated to protect your information.
• Regulatory Authorities: Government agencies and law enforcement authorities, as required by law.
• Credit Bureaus: To assess your creditworthiness and report payment history.
• Business Partners: Companies with whom we offer joint products or services (e.g., co-branded credit cards). With your explicit consent.
• Legal Successors: In the event of a merger, acquisition, or sale of assets.

We will not sell your personal information to third parties.

Data Security

We implement robust security measures to protect your information from unauthorized access, use, or disclosure. These measures include:

• Encryption of sensitive data, both in transit and at rest.
• Firewalls and intrusion detection systems.
• Regular security audits and vulnerability assessments.
• Employee training on data privacy and security best practices.
• Physical security measures to protect our data centers.
• Multi-factor authentication for access to sensitive systems.

While we strive to protect your information, no security system is impenetrable. We cannot guarantee the absolute security of your data.

Your Rights

You have the following rights regarding your personal information, as outlined in the LFPDPPP:

• Access: You have the right to access your personal information that we hold.
• Rectification: You have the right to correct inaccurate or incomplete information.
• Cancellation: You have the right to request the deletion of your information, subject to certain exceptions.
• Opposition: You have the right to object to the processing of your information for certain purposes, such as marketing.

To exercise these rights, please contact our Data Protection Officer at privacidad@capitalbankmexico.com or call us at 55-5555-1212. You may be required to provide proof of identity.

Data Retention

We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. The specific retention period will depend on the nature of the information and the purpose for which it was collected.

For example, we will retain transaction data for the period required by tax laws, and we will retain customer account information for as long as the account is active and for a reasonable period thereafter to resolve disputes or comply with legal obligations.

Cookies and Tracking Technologies

We use cookies and other tracking technologies to collect information about your use of our website and mobile app. Cookies are small text files that are stored on your device. They allow us to recognize your browser and remember your preferences. You can control cookies through your browser settings. However, disabling cookies may affect your ability to use certain features of our website.

For more information about our use of cookies, please see our Cookies Policy.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will post any changes on our website and notify you by email or other means, as required by law. Your continued use of our services after the changes are posted constitutes your acceptance of the revised Privacy Policy.

Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us:

Capital Bank Mexico
Calle Reforma 123
Colonia Centro Histórico
Mexico City, CDMX 06050
Email: privacidad@capitalbankmexico.com
Phone: 55-5555-1212

Data Protection Officer: Dr. Sofia Ramirez