Capital Bank Mexico

Accessibility Statement for Capital Bank Mexico

Capital Bank Mexico is committed to ensuring digital accessibility for all users, including people with disabilities. We are continuously working to improve the accessibility of our website and services, adhering to the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA standards.

Our Accessibility Efforts Include:

• Providing alternative text for all meaningful images and non-text content. This ensures screen readers can accurately describe the image content to visually impaired users.
• Ensuring sufficient color contrast between text and background elements, making content easier to read for users with low vision or color blindness.
• Using clear and consistent heading structures (H1, H2, H3, etc.) to help users navigate the website content effectively, especially when using assistive technologies.
• Implementing keyboard navigation support, allowing users to access all interactive elements and content using only a keyboard.
• Creating accessible forms with proper labels and instructions, making it easier for all users, including those using screen readers, to complete and submit forms.
• Designing a responsive website that adapts to different screen sizes and devices, ensuring a consistent and accessible experience on desktops, tablets, and mobile phones.
• Offering transcripts and captions for video content, making it accessible to users who are deaf or hard of hearing.
• Providing a mechanism for users to provide feedback on accessibility issues, allowing us to continuously improve our website's accessibility.
• Regular accessibility audits and testing conducted by both internal teams and external accessibility experts to identify and address any accessibility barriers.

Specific Accessibility Features Implemented:

• ARIA Attributes: We utilize ARIA (Accessible Rich Internet Applications) attributes to provide additional semantic information to assistive technologies, enhancing the accessibility of dynamic content and interactive elements.
• Skip Navigation Link: A "Skip to Content" link is provided at the top of each page, allowing keyboard users to bypass the main navigation and jump directly to the main content.
• Focus Indicators: Clear and visible focus indicators are provided for all interactive elements, ensuring keyboard users can easily track their location on the page.
• Form Error Handling: Form validation includes clear and descriptive error messages that are presented in an accessible manner, helping users understand and correct any input errors.
• Consistent Navigation: The website navigation is consistent across all pages, making it easier for users to find and access the information they need.

Conformance Status

This website strives to conform to Level AA of the Web Content Accessibility Guidelines (WCAG) 2.1.

Limitations and Alternatives

Despite our best efforts to ensure accessibility of Capital Bank Mexico's website, there may be some limitations. Below is a description of known limitations and potential solutions. Please contact us if you observe an issue not listed below.

While we continuously update and monitor our website to maintain accessibility, some older documents and content might not fully meet current accessibility standards. We are committed to addressing these issues and providing alternative formats upon request.

If you encounter any accessibility barriers while using our website, please contact us using the information provided below. We appreciate your feedback and will make every effort to address your concerns promptly.

Feedback

We welcome your feedback on the accessibility of Capital Bank Mexico's website. Please let us know if you encounter accessibility barriers on Capital Bank Mexico.

• E-mail: accessibility@capitalbankmexico.com
• Visitor Feedback Form: Contact Us Form
• Postal address: Paseo de la Reforma 342, Colonia Juárez, Alcaldía Cuauhtémoc, Ciudad de México, C.P. 06600

Technical specifications

Accessibility of Capital Bank Mexico relies on the following technologies to work with the particular combination of web browser and any assistive technologies or plugins installed on your computer:

• HTML
• WAI-ARIA
• CSS
• JavaScript

These technologies are relied upon for conformance to the accessibility standards used.

Assessment approach

Capital Bank Mexico assessed the accessibility of Capital Bank Mexico by the following approaches:

• Self-evaluation
• External evaluation

Date

This statement was created on 12 October 2024 using the W3C Accessibility Statement Generator Tool.