Contact Capital Bank Mexico
We're here to help! Please use the form below to send us your questions or comments, or find our contact information below. Our dedicated team is ready to assist you with all your financial needs.
Send us a Message
Contact Information
Address: Av. Paseo de la Reforma 342, Juárez, Cuauhtémoc, 06600 Ciudad de México, CDMX, Mexico
Phone: +52 610 507 3407
Email: atencion.clientes@capitalbankmexico.com
Visit Us
Business Hours: Monday - Friday: 9:00 AM to 5:00 PM
Additional Resources
For immediate assistance, please visit our Accessibility page for support options tailored to your needs. We are committed to providing inclusive and accessible services to all our customers.
Review our Privacy Policy and Terms & Conditions to understand your rights and our commitments regarding your personal and financial information.
Frequently Asked Questions
Before contacting us, you might find the answer to your question in our FAQ section. We've compiled a list of common inquiries to provide you with quick and helpful information.
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Q: How do I open a new account?
A: You can open a new account online through our website or by visiting one of our branches. Please bring a valid ID and proof of address. -
Q: What are your loan interest rates?
A: Our loan interest rates vary depending on the type of loan and your credit score. Please contact a loan specialist for personalized information. -
Q: How can I report a lost or stolen card?
A: You can report a lost or stolen card by calling our 24/7 hotline at +52 55 3116 1473. -
Q: What investment options do you offer?
A: We offer a range of investment options, including stocks, bonds, and mutual funds. Schedule a consultation with one of our investment advisors to learn more. -
Q: Where can I find information about wire transfers?
A: Information about wire transfers, including fees and processing times, can be found on our website under the "Services" section. You can also contact our customer service for assistance.
Find a Branch Near You
Capital Bank Mexico has branches conveniently located throughout Mexico City and surrounding areas. Use our branch locator tool to find the nearest location and its operating hours.
Our branches offer a full range of banking services, including account opening, loan applications, and financial consultations. Visit us today to experience the Capital Bank Mexico difference.
Please note that branch hours may vary. Check our website for the most up-to-date information before your visit.
Our Commitment to Customer Support
At Capital Bank Mexico, we are committed to providing exceptional customer support. Our team is dedicated to resolving your issues quickly and efficiently.
We value your feedback and strive to continuously improve our services. Please let us know how we can better serve you.
Thank you for choosing Capital Bank Mexico as your trusted financial partner.